Senior / Executive Customer Experience Management

Raffles Medical Group · 📍 Canggu, Ubud, Denpasar, Jimbaran, Nusa Dua, Kuta, Badung · Diposting 2026-10-09
FULL_TIME⭐ TERVERIFIKASI
IDR 12,000,000 - 20,000,000
Raffles Medical Group is seeking a highly skilled and experienced Senior / Executive Customer Experience Management professional to join our team. In this role, you will be responsible for overseeing and enhancing our customers' experience across all touchpoints. If you are passionate about delivering exceptional service and have a proven track record in customer experience management, we encourage you to apply.

📋 Tanggung Jawab Pekerjaan

Develop and implement customer experience strategies that align with the company's vision and goals.,Monitor and analyze customer feedback and data to identify trends and areas for improvement.,Lead and mentor the customer experience team, providing guidance and support.,Collaborate with various departments to ensure a seamless and positive customer experience.,Represent the company at industry events and conferences to build relationships and share best practices.,Stay up-to-date with industry trends and best practices in customer experience management.,Report on customer experience metrics and KPIs to senior management.,Drive customer loyalty and advocacy programs to enhance brand reputation.

🎓 Kualifikasi & Syarat

Bachelor's degree in Business Administration, Marketing, or a related field.,Minimum of 5 years of experience in customer experience management or a similar role.,Proven track record of successfully managing and improving customer experience.,Strong understanding of customer journey mapping and customer segmentation.,Excellent communication and interpersonal skills.,Ability to work well under pressure and meet tight deadlines.,Proficiency in using customer experience management tools and software.,Familiarity with Indonesian market and culture.

🛠️ Keahlian

Customer experience strategy developmentCustomer feedback analysisTeam leadership and mentoringInterdepartmental collaborationIndustry event representationCustomer loyalty program managementData analysis and reportingCustomer journey mapping
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