Customer Service Crew - Hospitality & Tourism Outlet

Join PT Giandji Dunia Rekreasi as a Customer Service Crew in our vibrant hospitality and tourism outlet in North Jakarta! We are seeking passionate, customer-oriented individuals to deliver exceptional service and create memorable experiences for our valued guests. In this role, you will be the face of our outlet, ensuring every interaction leaves a lasting impression.

Our outlet is a bustling hub of activity, serving a diverse clientele, including tourists, locals, and business travelers. You will be responsible for handling customer inquiries, resolving complaints, and providing information about our services and facilities. Your ability to communicate effectively and think on your feet will be crucial in this dynamic environment.

At PT Giandji Dunia Rekreasi, we offer a supportive and collaborative work environment, where your contributions are valued. We believe in continuous learning and development, providing opportunities for you to grow both personally and professionally.

📋 Tanggung Jawab Pekerjaan

• Provide excellent customer service by greeting guests, addressing their needs, and resolving any issues promptly.
• Handle customer inquiries and complaints with empathy and professionalism, ensuring their satisfaction.
• Assist with check-in and check-out processes, and provide information about our services and facilities.
• Collaborate with the sales and marketing teams to promote our outlet and its offerings.
• Maintain a clean and organized workspace, and ensure the outlet is well-presented for guests.
• Adhere to company policies and procedures, and contribute to a positive and inclusive work environment.
• Participate in training and development programs to enhance your skills and knowledge.
• Stay updated with industry trends and best practices in hospitality and customer service.

🎓 Kualifikasi & Syarat

• Minimum 1 year of experience in a customer service or hospitality role.
• Strong communication and interpersonal skills, with the ability to build rapport with diverse clientele.
• Excellent problem-solving and conflict resolution skills.
• Ability to work well under pressure and meet tight deadlines.
• Fluency in Indonesian and English is a plus.
• Knowledge of hospitality software, such as PMS (Property Management System) and POS (Point of Sale) systems.
• Ability to lift and carry up to 20 kg, and stand for long periods of time.
• Valid ID and the ability to work in a team-oriented environment.

🛠️ Keahlian

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